ZEEKR

PROMOTIONAL OFFER APRIL 2026 – TERMS AND CONDITIONS
(VERSION 1.1)

1. PROMOTION PERIOD
   This promotion is valid for orders placed between April 1, 2026 and June 30, 2026 (inclusive).

2. TERRITORIAL SCOPE
   This promotion is exclusively available in the Netherlands and applies only to purchases made through authorized ZEEKR locations in the Netherlands.

3. SCOPE OF APPLICATION
   The promotion applies to selected Zeekr X, 001, and 7X vehicles currently in stock, while supplies last.

4. DISCOUNT
   Customers may receive a discount of up to a maximum of €5,000 when purchasing an eligible vehicle.

5. ELIGIBILITY REQUIREMENTS
   To qualify for the promotion, customers must have sold or traded in a vehicle to an independent third party prior to completing their purchase.

6. TRADE-IN DISCLAIMER
   ZEEKR is not a party to the trade-in or sale transaction between the customer and the third party and accepts no responsibility or liability in relation to this transaction.

7. VALUATION BASIS
   The amount of the discount is determined based on the value of the customer’s vehicle, as established using third-party valuation tools and data. This data may be sourced from external providers. ZEEKR makes no guarantees regarding the accuracy, completeness, or availability of such third-party data.

8. VERIFICATION AND CONFIRMATION
   Customers may be required to provide proof of the completed sale or trade-in. Final discount amounts and eligibility will be confirmed by ZEEKR during the sales process.

9. LIMITATIONS
   This promotion:
   i. cannot be combined with other offers, discounts, or incentives, unless explicitly stated otherwise;
   ii. is non-transferable and cannot be exchanged for cash.

10. AVAILABILITY AND CHANGES
    The promotion is subject to vehicle availability. ZEEKR reserves the right to modify, suspend, or withdraw the promotion in accordance with Clause 22 of the General Terms and Conditions.

11. APPLICABLE TERMS
    These promotional terms apply in addition to ZEEKR’s General Terms and Conditions. In the event of any conflict, ZEEKR’s General Terms and Conditions shall prevail.

PRIVACY POLICY

Last updated: 18 September 2023

What does this policy cover?

This policy describes how ZEEKR EU B.V. (also referred to as "ZEEKR", "we" or "us") will make use of your data when you interact with us and the ZEEKR websites and mobile applications ("ZEEKR Platforms"), and when you purchase goods and services from us.

It also describes your data protection rights, including the right to object to some of the processing which ZEEKR carries out. More information about your rights, and how to exercise them, is set out in the “Your choices and rights” section.

Personal data we may collect about you

Where we refer to personal data below, we mean any information relating to an identified or identifiable living person.

We may collect and process personal data about you when you interact with us and the ZEEKR Platforms, and when you purchase goods and services from us. This includes:

Identification and Contact Information

Login & registration information include first name, last name, email address, phone number, account password, login IP and verification code (e.g. to reset your password).

Delivery Details

Country/state, city, time zone, current time, address, post code.

Marketing Information

Subscription choice, including email and privacy consents.

Analytics and Behavioural Information

Your interaction with us including in store, telephone and online interactions (such as signing up to our newsletter, through our Contact Us webform, test drive requests, customer history, call centre interactions and order placements).

Your usage of our ZEEKR Platforms including browsing habits, the number of pages visited, content viewed, whether or not email communications are opened, which parts of our ZEEKR Platforms or email communication are clicked on. For more information about how we use cookies, please read our Cookie Policy.

Device Information

Device brand, device type, operating system, operating system version, browser, first access source, registration time, language, IP address.

Order Information

Your purchase details including first name, last name, email address, phone number, ID number, address, invoicing information.

Payment Information

Confirmation from our third party payment providers in relation to the payment status of your order (including the refund of your deposit), bank account number.

Financial Service Information

Car configuration and car price, first name, last name, email address, phone number, financing request details (including order number, initial down payment, financing duration/number of instalments, balloon/final payment, included mileage in km per year).

Test Drive Appointment Information

First name, last name, email address, phone number.

If provided by you: your driving history / experience; your postcode; country; showroom location; test drive address; appointment time; preferred car model.

Car Preference Information

First name, last name, email address, address, preferred car series, preferred car model, preferred purchasing date, preferred purchasing method.

Car Information

Car licence plate number, Vehicle Identification Number (VIN) and car mileage.

Voice Recording Information

Recording of your calls with our call centre services team.

How do we use this information, and what is the legal basis for this use?

We will only use your personal data for the purposes and legal bases set out below:

We will collect and use Identification and Contact Information, Order Information, Car Information and Payment Information in order to send you service communications and keep you informed about your order.

Necessary for the performance of our contract with you.

We will collect and use Identification and Contact Information, Order Information, Payment Information, Analytics and Behavioural Information, Test Drive Appointment Information, Car Preference Information and Car Information in order to provide you with customer service support through our call centre including in relation to car parts enquiries, warranties and refunds.

Necessary in order to take steps at your request prior to entering into our contract with you or as necessary for the performance of our contract with you.

We will collect and use Voice Recording Information as part of calls with you and our call centre services team in order to ensure quality of service and to improve our services

Your consent where such consent is required and obtained.

We will collect and use Marketing Information to send you direct marketing in relation to our relevant products and services, or other products and services provided by us, our affiliates and carefully selected partners.

Your consent where such consent is required and obtained and otherwise our legitimate interest in promoting our services to our existing customers. If you have asked us to not send you direct marketing, we have a legal obligation to keep a record of this.

We will collect and analyse your Analytics and Behavioural Information in order to manage and operate our ZEEKR Platforms, including to keep it updated and relevant and to develop our business, improve our call centre services and to inform our marketing strategy.

Your consent where such consent is required and obtained and otherwise our legitimate interest in operating our site and improving its operation.

We will collect and use Identification and Contact Information, Delivery Details, Marketing Information, Analytics and Behavioural Information, Device Information for business purposes such as logging into the website.

Your consent where such consent is required and obtained.

We will collect and use Identification and Contact Information, Order Information, Car Information and Payment Information to fulfil your request for products and services. (including repair and maintenance services).

Necessary in order to take steps at your request prior to entering into our contract with you or as necessary for the performance of our contract with you.

We will collect and use your Payment Information to help proceed with your order or request for a deposit refund, an order refund, and monthly payments.

Necessary in order to take steps at your request prior to entering into our contract with you.

We will collect and use your Financial Service Information to help proceed with your request for a car loan or car leasing.

Necessary in order to take steps at your request prior to entering into our contract with you or if we do not enter into a contract with you our legitimate interest in offering you financing options of third parties at your request.

We will collect and use Test Drive Appointment Information to confirm your reservation for a test drive appointment and provide you with further service information about your reservation.

Necessary in order to take steps at your request prior to entering into our contract with you.

There are instances where we have a legitimate interest to use your data. Our legitimate interest will vary depending on what we are using your data for, and we explain above what the interest is and how it relates to the processing operations that we are carrying out. Where we process personal data on the basis of a legitimate interest, then – as required by data protection law – we have carried out a balancing test to document our interests, to consider what the impact of the processing will be on individuals and to determine whether individuals’ interests outweigh our interests in the processing taking place. You can obtain more information about this balancing test by using the contact details at the end of the policy.

How we share your personal data

We share your data with the following categories of recipients:

Identification and Contact Information, Delivery Details, Marketing Information, Order Information, Analytics and Behavioural Information, Test Drive Appointment Information, Car Preference Information, Car Information and Voice Recording Information

ZEEKR group companies

To operate, improve, and develop the Services provided on the ZEEKR Platform to you and to provide services outside of the ZEEKR Platform such as our call centre services. and repair and maintenance services.

Identification and Contact Information, Delivery Details, Marketing Information, Analytics and Behavioural Information, Device Information, Order information, Payment Information, Test Drive Appointment Information, Car Preference Information, Car Information and Voice Recording Information

Third party service providers (such as our e-commerce platform in relation to the placement of orders, our sales assistant app which enables the collection of information from you in-store, Salesforce in its provision of customer relationship management services, payment providers in relation to pay the orders; Guance Cloud our cloud hosting provider; and Google Ireland Ltd. and Google LLC for Google services (for details see below)). We may also share pseudonymised (hashed) identifiers with selected marketing and advertising partners to support marketing and audience measurement activities.

We employ other companies and individuals to perform functions on our behalf. Examples include website hosting and maintenance, customer relationship management, identity checking, fulfilling orders for products or services, sending postal mail and e-mails; cloud hosting services; to support marketing activities such as measuring advertising effectiveness and reaching audiences who may be interested in our products; for the Google services see details below.

Financial Service Information

Third party financial service providers for car loans and car leasing.

Enabling the financial service provider to provide a car loan or car leasing offering at your request.

Where we transfer your personal data

Personal data that we collect from you may be transferred to and stored at a destination outside the EU/EEA. Due to the global nature of our business, your personal data will be disclosed to service providers outside of the EU and the EEA including, in particular to USA and China. Where these locations do not provide an adequate level of data protection, we ensure appropriate safeguards are in place to protect the transfer of your personal data to these countries.

As part of Google services:Analytics and Behavioural   InformationDevice Information

EU SCCs

USA (for details see below)

A copy of the relevant mechanism can be obtained for your review on request by using the contact details below.

Google Tag Manager

We use the Google Tag Manager. The provider is Google LLC (“Google”), represented in Europe by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

The Google Tag Manager is a tool that allows us to embed tracking or statistical tools and other technologies on our website. The Google Tag Manager serves to manage and play out the tools integrated via it. The Google Tag Manager records your IP address, which may also be transmitted to Google's parent company in the United States.

The use of the Google Tag Manager is based on your consent pursuant to Art. 6(1)(a) GDPR. You can revoke this at any time with effect for the future in the cookie banner.

The recipient of the data is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google LLC commits to EU Standard Contractual Clauses for the transfer of the data. You should visit Google’s privacy notice to find out more about how Google processes your data.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC in Europe represented by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. In this regard, we have concluded a data processing agreement in accordance with Art. 28 GDPR.

Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

IP addresses are shortened or masked as soon as the data is received by Google Analytics and before it is stored or processed. The data is deleted after 2 years.

We only use Google Analytics with your consent pursuant to Art. 6(1)(a) GDPR. You can revoke this at any time with effect for the future in the cookie banner.

The recipient of the data is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google LLC commits to EU Standard Contractual Clauses for the transfer of the data. You should visit Google’s privacy notice for Google Analytics to find out more about how Google uses these cookies and processes your data.

Your choices and rights

You have the following rights:

The right to information

Enables you to receive information regarding whether we are processing your personal data

The right of access

Enables you to receive a copy of your personal data

The right to rectification

Enables you to correct any inaccurate or incomplete personal data we hold about you

The right to erasure

Enables you to ask us to delete your personal data in certain circumstances

The right to restrict processing

Enables you to ask us to halt the processing of your personal data in certain circumstances

The right to object

Enables you to object to us processing your personal data on the basis of our legitimate interests (or those of a third party), including processing for direct marketing purposes - your objection will be upheld, and we will cease processing your personal data, unless the processing is based on compelling legitimate grounds or is needed for the exercise or defence of legal claims that may be brought by or against us

The right to data portability

Enables you to request us to transmit personal data that you have provided to us, to a third party without hindrance, or to give you a copy of it so that you can transmit it to a third party, where technically feasible

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.

If you wish to exercise any of these rights, please contact us at the contact details set out below or use the contact form at OneTrust for data subject rights.

Wherever we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. We may however have other legal grounds for processing your data for other purposes, such as those set out above.

In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

If you have unresolved concerns, you have the right to lodge a complaint to a data protection authority in the country that you reside in or, the country of your place of work or the country where the alleged infringement took place. A list of data protection authorities in the EU/EEA is available here. For non-EU countries, please refer to the website of your local data protection authority.

Security

We protect your personal data from loss, misuse, disclosure, alteration, unavailability, unauthorised access and destruction and maintain the confidentiality of your personal data. This is also ensured using appropriate technical and organisational measures. We choose our security measures taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons and continuously improve them.

How long we retain your personal data

We only maintain the personal data we collect for as long as it is necessary for us to provide our services, for as long as it is required to fulfil the purposes of the processing of personal data, or as required by law.

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future.

With regards to the use and retention period of cookies, please read our Cookie Policy.

Updates to this privacy policy

We reserve the right to update this Privacy Policy at any time, and we will provide you with a new Privacy Policy when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

Contact us

The data controller for your personal data is ZEEKR EU B.V., corporate registration number 88529789, with address Jachthavenweg 112, 1081 KJ Amsterdam, the Netherlands.

If you have questions about this Privacy Policy or wish to contact us for any reason in relation to our personal data processing, please contact our data protection officer at dataprivacy@zeekr.eu.

COOKIE POLICY

This Cookie Policy was last updated on 4 July 2023

This Cookie Policy applies to all Zeekr websites and mobile applications ("Zeekr Platforms"). When you visit the Zeekr Platforms and provide your consent, we and our partners use cookies and other similar tracking technologies to enhance the Zeekr Platforms functionality, performance, measure website traffic, analyse user behaviour and adjust our content and services accordingly. For further information or to consent to specific cookies and tracking technology please click on Cookies Settings at the bottom of our website or for further information visit our Privacy Policy. You may withdraw or change your consent at any time by clicking on the button “Cookies Settings” at the bottom of our website.

What are cookies?

Zeekr EU B.V. (also referred to as "Zeekr", "we" or "us"), uses cookies on the Zeekr Platforms. A cookie is a small text document, which often includes a unique identifier. Cookies are created when your browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server. Find out more about the use of cookies on www.allaboutcookies.org.

We also use other forms of technology (such as web beacons and tracking pixels and, in apps, software development kits (usually referred to as SDKs)) which serve a similar purpose to cookies and which allow us to monitor and improve our Zeekr Platforms and email communications. When we talk about cookies in this Cookie Policy, this term includes these similar technologies. If you would like more information about our privacy practices (including the use of third party products and services such as those provided by Google), please see our Privacy Policy.

What cookies do we use and what information do they collect?

We use first party and third party cookies. First party cookies come from our platform and send information only to us. Third party cookies come from third parties such as our advertising partners, advertising networks or analytics providers. Once such third party cookies are stored in the browser they can track visitors and their behavior across several websites. We use persistent cookies, which are deleted when they reach their expiry date or are deleted by the user.

How to manage your consent preferences?

You can set or amend your web browser controls to accept or refuse cookies whenever you like, but please remember if you do choose to reject cookies, your access to some of the functionality and areas of our site may be restricted.

You can change your cookie preferences or manage your consent preferences at any time by clicking on the button “Cookies Settings” at the bottom of our website.

Updates to this cookie policy

We reserve the right to update this Cookie Policy at any time in response to changes regarding cookies dropped while browsing the Zeekr Platforms.

Contact us

Zeekr EU B.V., corporate registration number 88529789, with address Jachthavenweg 112, 1081 KJ Amsterdam, the Netherlands, is responsible for the use of cookies on the website https://zeekr.eu.

If you have questions about this Cookie Policy or wish to contact us for any reason in relation to our use of cookies, please contact us at pii@zeekr.eu.

TERMS OF USE

BACKGROUND

The private company with limited liability under Dutch law Zeekr EU B.V., with corporate registration number 88529789 and with address Jachthavenweg 112, 1081 KJ Amsterdam, the Netherlands (“Zeekr”, “we”, “our” or “us”) operates the website https://zeekr.eu (“Website”).

This document contains Zeekr's terms of use for the use of the Website ("Terms of Use"). The Terms of Use apply between Zeekr and the users of the Website ("User" or "you").

When you use our Website, you must agree to the Terms of Use. We ask you to read the Terms of Use carefully before you start using the Website. If you do not accept the Terms of Use, please refrain from using the Website.

1. RULES OF CONDUCT

1.1 When you use the Website, you must not:

• (a) act in breach of these Terms of Use;

• (b) upload content that is harmful or infringes the rights of third parties;

• (c) obtain unauthorized access to servers or databases used for the operation of our Website; or

• (d) conduct so-called "screen scraping" of the content on the Website.

• (e) use any language or engage in behavior that could be considered spamming, derogatory, discriminatory, or harmful towards Zeekr, its employees, and/or partners. Zeekr may (temporarily) restrict your access to this functionality if Zeekr deems you in breach of this clause.

2. USER ACCOUNT

2.1 In order to access certain parts and features of the Website, you will have to create a user account (the “User account”) and sign in to it.

2.2 If you choose to create a User account, the e-mail and password which you choose as login credentials must not be harmful, abusive, racially or ethnically offensive, sexually explicit, defamatory, infringing any intellectual property right or invasive of personal privacy rights.

2.3 When creating your User account, you will be asked to submit certain information about yourself. Please read our privacy policy available at https://zeekr.eu/policy before you create a User account.

2.4 Your User account is personal and you are not allowed to transfer your User account to any third party or to allow a third party to use the Website through your User account. You are responsible for protecting your login credentials from access by unauthorized persons. If you have reason to believe that any third party has gained access to your User account, you must immediately inform us.

3. INTELLECTUAL PROPERTY RIGHTS

3.1 Zeekr and its licensors own all intellectual property rights to the Website and its content, including but not limited to documents, files, text, images, graphics and products found on the Website. Nothing in these Terms of Use constitutes a transfer of ownership to you regarding the intellectual property rights of the Website and/or its content.

3.2 The Website and its content are protected by copyright laws. Reverse engineering of the Website and its content is, except as permitted by law, prohibited.

4. USER GENERATED CONTENT

4.1 If you provide content to the Website, for example comments or questions, you are solely responsible for this content. Any content you provide to the Website will be treated as non-confidential and non-proprietary by us.

4.2 You expressly agree to grant Zeekr a worldwide, non-exclusive, transferable and sub-licensable right to freely use, edit or remove the content you provide to the Website, without prior notice, consent and/or compensation to you. Such use may be for any purpose whatsoever, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting whole or in part, in any medium and in any manner, now known or later developed, on this Website or otherwise. Notwithstanding this, we make no guarantee that we will use, edit or delete content contributed by you.

5. LIABILITY

5.1 Zeekr is not responsible for decisions you make based on the content on the Website. The content on the Website is of general nature and is not intended as advice or recommendations to you.

5.2 The Website and its content are provided "as is" and Zeekr makes no warranties, either express or implied, regarding the Website or its content.

5.3 To the extent permitted by law, we disclaim all liability for damage and loss relating to your use of the Website and its content, including but not limited to the inability to use the Website and its content.

5.4 Zeekr may link to external websites on the Website. We are not responsible for these websites or their content.

6. PERSONAL DATA

We process personal data about you when you use the Website. For more information about how we process your personal data, please read our privacy policy available here: https://zeekr.eu/policy.

7. CHANGES

Zeekr has the right to change the Website, its content and/or the Terms of Use without prior notice. Such changes will be effective immediately.

8. ENTIRE AGREEMENT, WAIVER, SEVERABILITY

8.1 These Terms of Use and our privacy policy, each as amended and modified from time to time, together constitute the entire agreement between you and us with respect to the use of the Website.

8.2 Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

8.3 If any part of these Terms of Use is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible so as to maintain the intent of these Terms of Use, and the other parts will remain in full force and effect.

9. CONTACT US

If you have any queries in relation to the Website, please do not hesitate to contact us at: website@zeekr.eu.

10. APPLICABLE LAW AND DISPUTES

10.1 These Terms of Use are governed by Dutch law, excluding its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply. Disputes regarding these Terms of Use will exclusively be resolved in by the competent court of Amsterdam, the Netherlands.

10.2 The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at www.ec.europa.eu/consumers/odr. Zeekr is not obligated or willing to participate in a dispute resolution procedure before a consumer arbitration board.

IMPRESSUM

Company name and address

Zeekr EU B.V.

Jachthavenweg 112, 1081 KJ Amsterdam

The Netherlands

Company registration number

Dutch Chamber of Commerce (KvK) registration number: 88529789

Statutory seat: Amsterdam

VAT identification number

NL864670795B01

Email

website@zeekr.eu

Online Dispute Resolution Platform for Consumers

https://ec.europa.eu/consumers/odr

Terms of Use

https://zeekr.eu/policy?type=terms_of_use

ASSIST TERMS AND CONDITIONS

(Version 1.0)

This is an English translation version of the terms and conditions for purchases made in the Netherlands. The English translation version should be used for consultation purposes only and the Dutch local language version, which can be found here, applies: ZEEKR ASSIST ALGEMENE VOORWAARDEN.

These terms and conditions apply between a customer of a Zeekr vehicle ("Customer") and Zeekr Netherlands B.V., reg. no. 88541983 ("Zeekr"), ("Zeekr Assist Terms and Conditions").

1. DEFINITIONS

• "Breakdown" means the event of a breakdown of the Vehicle and if the Vehicle is otherwise immobilized or cannot be driven due to safety reasons.

• "Vehicle" means the Customer's Zeekr vehicle.

• "Zeekr Assist" or "Service(s)" means assistance provided by the Zeekr Assist Partner as specified in these Zeekr Assist Terms and Conditions.

• "Zeekr Assist Partner" means a third party authorized by Zeekr carrying out the Service.

2. PROVISION OF THE SERVICE

2.1 Zeekr Assist shall be provided in accordance with these Zeekr Assist Terms and Conditions at Zeekr's full discretion.

2.2 The Zeekr Assist shall be provided to the Customer in the event of a Breakdown, including but not limited to the following situations:

1.Unexpected mechanical or electrical breakdown

2. Flat battery

3. Locked out of the Vehicle

4. Lost or broken Vehicle keys

5. Punctured tire(s)

6. Road traffic accident in which the Vehicle is immobilized or too damaged to drive safely

7. Theft, attempted theft, or vandalism where the Vehicle is immobilized

8. Fire

9. Defects on safety-related components, such as airbags, seat belts, brake systems, windscreen wipers, exterior lights and direction indicators lights

10. Loss of safety function resulting from over-the-air software updates or connectivity issues

2.3 Zeekr Assist will be provided 24 hours a day, every day of the year and the Zeekr Assist Partner seeks to provide the Services as soon as possible after being contacted by the Customer.

2.4 Zeekr Assist is provided free of charge for the Customer, subject to the limitations set out below.

3. SCOPE OF SERVICES

3.1 The Zeekr Assist Partner will provide the repair and support deemed necessary and suitable by the Zeekr Assist Partner, seeking to enable the Customer to continue driving the Vehicle as soon as possible. If the repair and/or support necessary takes more than 4 (four) hours, or if the Zeekr Assist Partner deems that the Vehicle cannot be repaired on the same day, the Customer will be offered one or more of the following options:

1.Transportation home

2. Transportation to the Customer's destination

3. A room in a local hotel

4. A replacement vehicle

3.2 The Services may include the following repair and support under the conditions set forth below:

3.2.1 Roadside repair

Whenever suitable, the Zeekr Assist Partner will provide support on the roadside to get your Vehicle moving again. If it is not possible to repair on the spot, the Vehicle will be towed to nearest Zeekr High Tech Service Centre or Zeekr authorized workshop.

3.2.2 Flat battery

In case of discharged battery, mobile charging is offered if available, or the Vehicle is towed to the nearest charging station or to nearest Zeekr High Tech Service Centre or Zeekr authorized workshop. In case of high voltage battery charging, Zeekr Assist will not cover costs for the charging, neither on the spot nor at the charging station, nor workshop.

In the event of problems starting due to discharged 12 V battery, the Zeekr Assist Partner will offer the use of jump leads for starting.

3.2.3 Towing

If not possible to repair the Vehicle at the roadside within a reasonable time, it will be towed to the nearest Zeekr High Tech Service Centre or Zeekr authorized workshop.

3.2.4 Taxi

If the Vehicle cannot be repaired within four (4) hours or on the same day, Zeekr Assist covers taxi for you and your accompanying passengers to the amount equivalent to 150 Euro (incl. VAT), in case of immobilization less than 80 kilometers from home.

This alternative cannot be combined with other benefits stated in 3.2.5, 3.2.6 or 3.2.7, with the exception of, when necessary, taxi for collecting and returning a replacement vehicle and taxi for one journey to the nearest train-boat-ferry station/airport/hotel.

3.2.5 Hotel

If the Vehicle cannot be repaired within four (4) hours or on the same day, Zeekr Assist covers hotel accommodation for you and your accompanying passengers for duration of repair max four nights not exceeding an amount equivalent to 150 Euro (incl VAT) per night per person, in case of immobilization more than 80 kilometers from home. If the Vehicle immobilization is a consequence of accident, theft, attempted theft, vandalism or fire, Zeekr Assist covers hotel accommodation for one (1) night.

This alternative cannot be combined with other benefits stated in 3.2.4, 3.2.6 or 3.2.7.

3.2.6 Rental vehicle

If the Vehicle cannot be repaired within four (4) hours or on the same day, Zeekr Assist covers rental vehicle with standard equipment, equivalent to your own Vehicle in terms of size. Rental vehicle is available during duration of repair max four (4) working days. If the Vehicle immobilization is a consequence of accident, theft, attempted theft, vandalism or fire, the rental vehicle will be provided max one (1) working day. Other costs such as fuel etc. are not covered by Zeekr Assist. The Zeekr Assist Partner cannot be held liable in the event that the Zeekr Assist Partner is not able to provide a vehicle of equivalent size, or if local circumstances mean that a rental vehicle is not available.

This alternative cannot be combined with other benefits stated in 3.2.4, 3.2.5 and 3.2.7.

3.2.7 Transport to home or the Customer's destination

If the Vehicle cannot be repaired within four (4) hours or on the same day, Zeekr Assist covers train ticket (economy class) or air ticket (economy class) if travel exceeds six (6) hours to return home or continue journey, for you and your accompanying passengers to the amount equivalent to 550 Euro (incl. VAT) per person, in case of immobilization more than 80 kilometers from home. If the Vehicle immobilization is a consequence of accident, theft, attempted theft, vandalism or fire, Zeekr Assist covers only train tickets.

This alternative cannot be combined with other benefits stated in 3.2.4, 3.2.5 and 3.2.6.

3.2.8 Transport for collection of repaired Vehicle

Zeekr Assist covers taxi for one person to collect the repaired Vehicle if the Zeekr High Tech Service Centre or Zeekr authorized workshop where the Vehicle is undergoing repair is located less than 80 kilometers from your locality, and train ticket (economy class), or boat/ferry ticket (economy class) if the distance is more than 80 kilometers. If the train/boat/ferry journey is longer than six hours, air travel (economy class) is offered as an alternative. If the Vehicle immobilization is a consequence of accident, theft, attempted theft, vandalism or fire, Zeekr Assist covers only train tickets if the distance is more than 80 kilometers.

3.2.9 Repatriation from abroad

If the Vehicle cannot be repaired by the workshop abroad within an agreed time schedule, the cost of transporting the Vehicle and the contents by road transport or by train from the workshop abroad to a Zeekr High Tech Service Centre or Zeekr authorized workshop in your home country will be covered.

3.2.10 Commercial vehicles

Taxis, rental vehicles, police vehicles, ambulances and vehicles used by driving schools are only entitled to roadside repair, towing and off-road recovery.

3.3 Zeekr Assist does not apply for:

1.Vehicles involved in motor racing, rallies, speed or duration tests, practice run, or operated outside official roads.

2. Assistance required as result of wars, riots, uprising, mass political demonstrations, pillage, use for military purposes or acts of terrorism, earthquake damage, freak weather conditions, atmospheric phenomena, nuclear transformation phenomena or radiation caused by artificial acceleration of atomic particles.

3. Breakdown caused by deliberate damage or vandalism by the owner or participation in a criminal act or offence.

4. Any damage as result of intervention of the authorities of the country where the assistance is provided or damage caused by unforeseen circumstances.

5. Any damage resulting of the use of the Vehicle against the recommendations of the owner manual.

6. Any consequential cost and/or damage to property as result of a Breakdown.

7. Vehicles kept in a non-roadworthy condition or not serviced by a Zeekr High Tech Service Centre or Zeekr approved workshop in accordance with the manufacturer's recommendations.

8. Emergency vehicles.

9. Any cost that would have been payable if the breakdown had not occurred, e.g. food, accommodation, taxi fares, and petrol or toll charges.

10. Any service not previously authorized by Zeekr and/or the Zeekr Assist Partner.

11. Vehicles sold by unauthorized dealerships and any new vehicles sold in countries other than the covered countries are excluded from the Services, no matter where they are registered.

12. Vehicles driven to the Zeekr approved service points are not entitled to the Services. Exception applies for safety related components.

13. Services linked to deaths or to be hospitalized through illness or injury while travelling with or without the Vehicle.

14. Repair and spare part costs and charging costs.

15. Legal assistance and expenses.

3.4 Zeekr Assist will be provided regardless of where the Breakdown has occurred, for example on the road, at home or at work.

3.5 All occupants being in the Vehicle during the Breakdown (driver and the maximum passengers allowed in the entitled Vehicle) are covered by the Service. Caravans or trailers (within the permissible Vehicle and local legal limit) towed by the Vehicle are also covered. Horses or other livestock are not covered by the Service, but, if possible, the horse or livestock will be transported to a safe place.

3.6 Zeekr Assist will be provided in the following countries:

Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus (limited to the Greek territory of the island), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Moldova, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Rep. of San Marino, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Vatican City; Turkey (but only Istanbul and west of the Bosphorus), United Kingdom.

Islands in markets like Croatia, Greece, France and Italy are covered if accessible via ferry.

The outermost regions and Overseas Countries and Territories of Europe (such as Azores, Balearic Islands, Canary Islands, French Guiana, Guadeloupe, Martinique, Madeira, Mayotte, Reunion Island, Saint Martin and the Caribbean part of the Kingdom of the Netherlands) are excluded from Zeekr Assist, even if accessible by ferry. Also excluded are Ceuta and Melilla.

4. CUSTOMER'S OBLIGATIONS AND LIABILITIES

4.1 The Customer shall contact the Zeekr Assist Partner by calling the phone number available on Zeekr website, through the Zeekr app, or in accordance with any instructions from Zeekr as soon as possible and no later than 24 hours from the Breakdown to be provided with the Service.

4.2 The Customer shall not contact any third-party rescue service without previous authorization from Zeekr and/or the Zeekr Assist Partner. Zeekr Assist will not cover the costs for the use of any unauthorized third-party rescue services.

4.3 The Customer shall in case of Breakdown take all safety measures as instructed and recommended by Zeekr and/or the Zeekr Assist Partner, including to:

1.Park the Vehicle safely.

2. Turn on the hazard warning lights.

3. Put on a high visibility vest (required by law in some countries).

4. Place the warning triangle at the recommended distance.

5. Help your passengers to a safe place and stay there while waiting for assistance.

4.4 The Customer shall take any reasonable efforts to mitigate any damages to the Vehicle, persons and other items in connection to the Breakdown.

4.5 The Customer shall follow all applicable local rules and regulations regarding which safety accessories to carry in a Vehicle and what to do in an emergency.

5. DEFECTS AND CLAIMS

5.1 Zeekr is not responsible for the performance of the Service and not liable for any faults pertaining to the performance of the Service.

5.2 The Customer shall notify the Zeekr Assist Partner of any defects in the Service as soon as possible. The Zeekr Assist Partner shall have no liability for any defect of which the Customer fails to timely notify the Zeekr Assist Partner.

6. TERM AND TERMINATION

6.1 These Zeekr Assist Terms and Conditions shall enter into force upon the date of first registration of the Customer's Vehicle and remain in force for 3 (three) years.

6.2 If the Customer withdraws from the Vehicle sales agreement, or the Vehicle sales agreement is otherwise terminated, these Zeekr Assist Terms and Conditions shall terminate with immediate effect upon such termination.

7. FORCE MAJEURE

The parties shall be discharged from any liability to compensate the other party for any loss, damage or costs arising under these Zeekr Assist Terms and Conditions due to an event beyond the Party's reasonable control and where the event can reasonably be considered unavoidable. Such event shall for example, but not limited to, be such as war or warlike acts, restrictions by public authorities, fire, strike, blockade, prohibition, defects or other similar events.

8. GOVERNING LAW AND DISPUTES

These Zeekr Assist Terms and Conditions shall be governed by Dutch law, without regard to its conflict of law provisions. Any dispute, controversy or claim arising out of or in connection with these Terms or an agreement relating hereto shall, if unable to be solved between the parties, at first instance be settled by the competent court in the Netherlands. You also have the right to raise disputes through the European Online Dispute Resolution platform which can be accessed by clicking on the following link: Online Dispute Resolution | European Commission (europa.eu).

WARRANTY TERMS AND CONDITIONS

(Version 1.0)

This is an English translation version of the Warranty Terms and Conditions for purchases made in The Netherlands. The English translation version should be used for consultation purposes only and the Dutch local language version, which can be found here, applies: GARANTIEVOORWAARDEN .

1. INTRODUCTION AND APPLICABILITY

Zeekr Netherlands B.V., reg. no. 88541983 (hereinafter "Zeekr") issues a warranty for each new Zeekr vehicle sold, registered, and operated in the Netherlands. Zeekr provides a New Vehicle Limited Warranty (as defined in section 4) and additional warranties as specified in sections 5.1– 5.8 below. The New Vehicle Limited Warranty and the additional warranties stipulated by these Warranty Terms and Conditions are hereinafter referred to as the "Warranty".

The Warranty is issued to you, the buyer of a Zeekr vehicle (hereinafter "Vehicle") and thereafter applies in favour of the owner of the Vehicle at any time during the warranty period (hereinafter "Vehicle Owner").

This Warranty is the only warranty provided by Zeekr for the Vehicle, its components and related equipment. Zeekr is not bound by any other warranty obligations other than those expressly stated in this Warranty.

The Warranty is provided only for Vehicles used, maintained, and serviced in accordance with Zeekr's recommendations and instructions and provided that the Vehicle Owner complies with the terms and conditions set forth in this Warranty.

This Warranty gives you specific legal rights. These rights do not replace or affect your mandatory statutory rights under applicable law.

2. WARRANTY TRANSFERABILITY

The Warranty is in favour of and can only be claimed by the Vehicle Owner at any given time during the applicable warranty period. If the Vehicle is transferred to another owner, the Warranty will follow the transfer to the benefit of the new Vehicle Owner.

A Vehicle being transferred to a subsequent Vehicle Owner does not affect it still being within the time period and mileage specified in relation to each warranty below. Transfer of Warranty can only occur if, until the date of transfer, the Vehicle has been used, maintained, and serviced in accordance with Zeekr's recommendations and instructions and the previous and current Vehicle Owners have complied with the terms and conditions of this Warranty. This applies in particular to servicing the Vehicle according to Zeekr's recommendations and instructions.

3. PRE-DELIVERY INSPECTION

The Vehicle is inspected and conditioned according to Zeekr's high-quality standards prior to delivering the Vehicle to you, ensuring your long-term satisfaction. Any mileage covered by the Vehicle prior to the delivery date will be included in the New Vehicle Warranty mileage limit figure.

4. ZEEKR NEW VEHICLE LIMITED WARRANTY

The New Vehicle Limited Warranty covers the cost of repair or replacement of parts and components of your new Vehicle which prove to be defective in materials or workmanship.

The New Vehicle Limited Warranty is valid from the first registration date of your new Vehicle for five (5) years, or until your new Vehicle has reached a mileage of one hundred thousand (100,000) kilometres (mileage limitation applicable from the twenty-fifth (25th) month), whichever comes first ("Initial Warranty Period"), and for up to ten (10) years from the first registration date of your new Vehicle, or until your new Vehicle has reached a mileage of two hundred thousand (200,000) kilometres, whichever comes first, provided that the conditions for additional warranty period are fulfilled as set forth below ("Additional Warranty Period").

During the Initial Warranty Period, the Vehicle may be serviced at any workshop, provided that the servicing is done in accordance with standards approved by Zeekr and the recommended servicing schedule by Zeekr, using Zeekr original spare parts or parts of matching quality.

If the Vehicle Owner, subsequent to the Initial Warranty Period, performs services of its Vehicle according to Zeekr standards at a Zeekr workshop (i.e., Zeekr High Tech Service Centres or Zeekr mobile services) or Zeekr authorized workshops, the Vehicle Owner will benefit from Additional Warranty Periods of twenty-four (24) months or forty-thousand (40,000) kilometers of warranty at a time, until the Vehicle is either ten (10) years of age or two hundred thousand (200,000) kilometers, whichever comes first.

The table below shows the Zeekr recommended service schedule and the applicability of the Warranty.

Year 2 (40.000 km)

1st service

YES

YES

Year 4 (80.000 km)

2nd service

YES

YES

Year 5 (100.000 km)

Health check

YES

NO

Year 6 (120.000 km)

3rd service

YES

NO

Year 7 (140.000 km)

Health check

YES

NO

Year 8 (160.000 km)

4th service

YES

NO

Year 9 (180.000 km)

Health check

YES

NO

Year 10 (200.000 km)

5th service

YES

NO

5. ADDITIONAL WARRANTIES

5.1. Wear and tear parts warranty

The wear and tear parts warranty is valid from the first registration date of the Vehicle and expires two (2) years thereafter. The wear and tear parts covered by this warranty are to be specified by Zeekr and include, but are not limited to:

Wiper blades, fuses and relays, light bulbs, air filter, air conditioning filter, brake pads and discs, upholstery, floor mats, key fob battery and 12-volt battery.

The e-call battery has a specific five (5) year warranty or 100,000 KM warranty, whichever comes first.

The wear and tear parts warranty does not include items that require adjustment or replacement during scheduled servicing or standard maintenance operations unless the work is required as a direct result of a manufacturing defect.

5.2. Adjustment coverage

Adjustments that, in Zeekr's sole discretion, are minor changes to the original factory fittings, and alignments that are required as part of the break-in period, will be made during the adjustment coverage period. Items covered under scheduled servicing or standard maintenance operations, and items excluded in section 8 are not covered under the adjustment coverage.

The duration of the adjustment coverage is three (3) months from the first registration date of the Vehicle. The term "adjustment" refers to minor repairs not usually associated with replacement of parts and normal scheduled servicing or standard maintenance items.

5.3. Service parts warranty

The service parts warranty is valid from the date of adjustment or replacement of a service part and expires after one (1) year. The service parts warranty is valid for items that are adjusted or replaced as part of scheduled or un-scheduled servicing standard maintenance operations which fall outside the New Vehicle Limited Warranty.

5.4. Original spare parts warranty

The original spare parts warranty covers Zeekr original spare parts purchased from Zeekr or an authorized Zeekr workshop after the first registration date of your new Vehicle. The original spare parts warranty is valid from the date of purchase of the original spare part and expires one (1) year after the date of purchase. In order to exercise the right to original spare parts warranty, you must provide evidence of the original spare part purchase or installation date by means of an invoice.

If the original spare part is installed by a Zeekr workshop or an authorized Zeekr workshop within the scope of the New Vehicle Limited Warranty, the original spare part is instead covered by the New Vehicle Limited Warranty.

5.5. Original accessories warranty

The original accessories (incl. winter wheels) warranty covers Zeekr original accessories purchased from Zeekr, a Zeekr workshop or an authorized Zeekr workshop, after the first registration date of your new Vehicle, and is valid from the date of purchase of the accessory and expires two (2) years after the date of purchase.

In order to exercise the right to original accessories warranty, you must provide evidence of the accessory purchase or installation date by means of an invoice.

5.6. Paint and surface warranty

The paint and surface warranty covers faults pertaining to paintwork and/or surface rust, and is valid for four (4) years from the first registration date of your new Vehicle or until your new Vehicle has reached a mileage of eighty thousand (80,000) kilometers, whichever comes first.

5.7. Corrosion protection warranty

The corrosion protection warranty covers faults pertaining to rust perforation through any original sheet metal body panel and is valid for up to twelve (12) years from the first registration date of your new Vehicle or until your new Vehicle has reached a mileage of two hundred thousand (200,000) kilometers, whichever comes first.

5.8. High-voltage battery warranty

The high-voltage battery warranty covers items specified by Zeekr, including but not limited to:

High voltage battery pack assembly. It is especially noted that the Zeekr charging cable is considered an accessory, please see section 5.4.

The high-voltage battery warranty is valid for eight (8) years from the first registration date of your new Vehicle, or until your new Vehicle has reached a mileage of two hundred thousand (200,000) kilometers, whichever comes first.

PLEASE NOTE: High-voltage batteries are subject to natural degradation of capacity due to aging and usage. If the battery capacity is lower than 70% of its original status (according to specification) during the Warranty period, the battery will be replaced by a new, repaired, or reconditioned unit free of charge.

6. ZEEKR'S RESPONSIBILITIES

6.1. Warranty remedies

Zeekr guarantees to the Vehicle Owner, that any remedy (repairs or replacements) necessary to correct faults/defects in material or workmanship under the Warranty as described in both section 4 and section 5.1 – 5.8, will be carried out free of charge by a Zeekr workshop or Zeekr authorized workshop. The method of repairing or replacing is to be determined by the Zeekr workshop or Zeekr authorized workshop. Parts or components, usage and events that are excluded from the Warranty are listed under Section 8.

Analysis and evaluation of the circumstances, symptoms and conditions under a warranty claim will be made by Zeekr. Only defects deemed by Zeekr to be covered by the Warranty will be remedied, within a reasonable time period during normal business hours. Original spare parts and accessories will be repaired or replaced by a Zeekr workshop or an authorized Zeekr workshop only, using new or remanufactured original spare parts and accessories at Zeekr's discretion. Original spare parts and accessories meet the same design and quality standards as those components originally installed in your Vehicle. All replaced parts or accessories will be retained by Zeekr and will not be returned to you.

6.2. Production changes

Zeekr reserves the right to make changes or additions to vehicles manufactured and sold by Zeekr at any time without incurring any obligation to make the same or similar changes to vehicles previously manufactured or sold by Zeekr.

7. YOUR RESPONSIBILITIES

7.1. Taking delivery of your new Vehicle

Any defect or damage to the interior or exterior conditions of the Vehicle, e.g., to the paintwork or sheet metal, or other defects or damages that affect the appearance of the Vehicle, that may occur prior to delivery is usually detected and corrected during the inspection process at the assembly plant and the pre-delivery inspection. If you find any of these concerns when you receive your Vehicle, you must notify Zeekr without delay.

7.2. Using your Vehicle

Use, maintain, and care for your Vehicle properly as recommended by Zeekr. More information on how to keep your Vehicle in good condition can be found in the digital Owner's Manual.

7.3. Servicing your Vehicle

Your vehicle must be serviced periodically in accordance with Zeekr's approved standards and recommended servicing schedule in order to remain fully covered by the Warranty. Any damage to or defect in the Vehicle caused by poor quality servicing or faulty servicing will not be remedied under the Warranty. The Vehicle Owner shall keep adequate records of service to enable a Zeekr workshop or Zeekr authorized workshops to confirm that the Vehicle has been appropriately serviced. If the Vehicle Owner does not keep such records, the Vehicle may not be covered by the Warranty.

Zeekr recommends periodic services shall be performed by a Zeekr workshop or a Zeekr authorized workshop at your expense. Zeekr workshops and authorized Zeekr workshops are updated regularly on each Zeekr model and are equipped and trained to provide quality service to your Zeekr Vehicle.

7.4. Paint, surface, and corrosion

In order to maintain the validity of the paint and surface warranty and the corrosion protection warranty, you must do the following:

- Read the maintenance instructions provided. More information on how to keep your Vehicle in good condition can be found in the Owner's Manual.

- Make sure that the bi-annual paint inspection is carried out and is properly documented by Zeekr.

- Wash your Vehicle regularly and in accordance with Zeekr recommendations as laid down in the Owner's Manual.

- Remove salt, sand, ice melting agents, road and oil tar, tree sap, bird droppings, and other potentially harmful materials immediately when found on the Vehicle.

- Promptly repair any damage to the surface finish of the Vehicle at your own expense.

7.5. Claiming Warranty

The Vehicle Owner can claim a Warranty by making a request directly to a Zeekr workshop or Zeekr authorised workshop. Any Warranty remedy shall be granted and carried out in accordance with section 6.1 and this Warranty.

8. EXEMPTIONS FROM THE WARRANTY

The following exemptions are made from the Warranty:

8.1 The Vehicle's tires are covered by the tire manufacturer's warranty and not the New Vehicle Limited Warranty. This is the case even when originally installed on a new Zeekr Vehicle. The Vehicle Owner shall turn to tire manufacturer for more information on the tire manufacturer's warranty.

8.2 If a Vehicle is modified in any way from the original manufacturer's specification, substantially reassembled or repaired with parts obtained from another vehicle.

8.3 Any mechanical failure which is covered by any other company.

8.4 Any non-Zeekr genuine/original parts, spare parts, accessories, or equipment.

8.5 Any genuine/original Zeekr parts and labour costs incurred in connection with servicing your Vehicle outside the Warranty, such as, but not limited to, wheel balancing and alignment, headlight aiming, brake pads and discs, filters, wiper blades, fluids or lubricants.

8.6 Additional losses that may be caused by a defective or damaged part. For example, this New Vehicle Limited Warranty does not cover any loss of earnings, loss of time, car rental, accommodation, food, inconvenience, the use of another vehicle, or any other incidental or consequential damages you may suffer while your Vehicle is being repaired.

8.7 Injury, loss, damage, cost, or failure caused by, arising from, or in connection with, but not limited to, the following:

- Misuse, accident, theft, arson, or intentional damage
- Corrosion, industrial fallout, acid or alkali contamination, stone chipping, chemical fall-out, tree sap, bird droppings, salt, hail, frost, snow-affected roads, water submersion, water immersion, flooding, embedding in mud or sand, windstorm, lightning, or other environmental conditions
- Lack of proper servicing as recommended by Zeekr
- Failure to have the Vehicle repaired at the earliest opportunity after a defect has become apparent
- Use of non-genuine/original parts, accessories, or equipment
- Use of improper fluids, or lubricants
- Failure to respond to a Zeekr recall
- Not maintaining your Vehicle in a safe and roadworthy condition
- Alterations or the use of experimental equipment

8.8 Normal deterioration of trim, paint, or other cosmetic items.

8.9 Any Vehicle on which the odometer has been altered, tampered with, disconnected, or replaced, where the mileage of the covered Vehicle cannot be verified/determined.

8.10 Any Vehicle that has been severely damaged or declared to be a total loss by an insurer.

8.11 Any Vehicle that has been used for commercial purposes, such as but not limited to professional instruction, taxi, emergency vehicles, competition or off-road use, motor rally, speed or duration tests, or any practice for these events. Your Vehicle may not be modified outside the manufacturer's specification.

8.12 Glass breakage, unless it occurs due to defects in material or workmanship.

8.13 Any damage caused by the following:

- Improper repair
- Intentional damage or injury
- Wilful exposure to danger
- Loss or damage to loose items in your Vehicle
- Theft of your Vehicle
- Participating in a criminal act
- Any type of accident
- Being under the influence of drugs (unless medically supervised) or alcohol
- Misuse or neglect
- Any unlawful act of omission
- Acts of war (including, but not limited to military explosions) or Acts of God (including, but not limited to, hail, floods, windstorms, fire, lightning, volcanoes, or earthquakes)
- Nuclear explosion
- Sonic boom
- Radioactivity
- Lack of (or incorrect specification of) oil, lubricants, anti-freeze, hydraulic fluids, or additives
- Foreign matter entering the cooling, air-conditioning, or lubrication systems
- Use or degradation of oil, lubricants, hydraulic fluids or additives that are not recommended by Zeekr

8.14 Defects or failures resulting from incorrect analysis or repair carried out by a non-Zeekr authorized workshop.

8.15 Damages or failure resulting from continued operation of the Vehicle after a malfunction indicator lamp (such as for overheating or loss of oil pressure) lights or other indication of a mechanical operational problem becomes apparent.

8.16 Damage to the interior which is a result of normal wear and tear, misuse, abuse, or negligence. This applies to soft trim, upholstery, and seating areas.

9. CONTINENTAL USE

The warranty coverage applies to The Netherlands and is extended to continental Europe* for a maximum period of sixty (60) days per year on the condition that:

- You contact Zeekr before any work is carried out.

- Zeekr will carry out warranty repairs in countries where Zeekr authorized workshops are present or in workshops temporarily appointed by Zeekr, or offer roadside assistance where adequate warranty repair services are not available.

- Zeekr will only pay the equivalent rates and charges which apply at the date of the failure and only if the failure is covered under the conditions of the New Vehicle Limited Warranty.

- Zeekr will not cover any expenses, consequential loss, indirect loss, economic loss, loss of revenue or special loss that may arise from any defect of a Vehicle.

* Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus (limited to the Greek territory of the island), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Moldova, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Rep. of San Marino, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Vatican City; Turkey (but only Istanbul and west of the Bosphorus), United Kingdom.

For Islands in markets like Croatia, Greece, France and Italy, warranty cover is only available where Zeekr has arrangements in place for warranty work to be carried out.

The outermost regions of Europe (Azores, Balearic Islands, Canary Islands, Ceuta, French Guiana, Guadeloupe, Martinique, Madeira, Mayotte, Melilla, Reunion Island, Saint Martin and the Caribbean part of the Kingdom of Netherlands) are excluded from coverage, even if accessible by ferry.

ZEEKR

Consumer’s Right to withdraw from the Purchase Agreement

1.     In accordance with the provisions of the Act on Distance Contracts and Off-Premises Contracts included in the Dutch Civil Code, Customers purchasing as a Consumer shall have a right to withdraw from the Purchase Agreement by giving a clear notification of the withdrawal to ZEEKR within fourteen (14) days from Delivery. The Customer may use the notification template as set out in Appendix 1. Zeekr shall without delay confirm the receipt of the notification.

2.     In case of withdrawal from the Purchase Agreement, the Customer shall return the Vehicle in the condition it was in at the time of Delivery (including all accessories and extras included in the purchase of the Vehicle) free from any liens or encumbrances. The Customer shall within fourteen (14) days after giving notice of withdrawal, return the Vehicle to Zeekr at his/her own expense.

3.     If the Customer withdraws from the Purchase Agreement in accordance with section 1 - 2, Zeekr shall be entitled to compensation for any loss of value in the Vehicle only to the extent that such loss is a result of the Customer handling the Vehicle to a greater extent than what is necessary to be able to determine the Vehicle’s characteristics and/or functioning. If the Vehicle has been driven more than 500 kilometres, between the date of Delivery and the return of the Vehicle after withdrawal, it shall at all times count as handling the Vehicle to a greater extent than necessary. Compensation in accordance with this section 3 may be paid by set-off of the purchase price re-payment by Zeekr.

4.     Zeekr’s repayment of the purchase price including any set-off, if applicable, is conditional on the Customer having returned the Vehicle (including all accessories and extras included in the purchase of the Vehicle) in a complete and undamaged condition, and that the ownership title has been transferred back to Zeekr. The Customer shall have no right to withdraw from the Purchase Agreement if the purchase relates to a custom-ordered Vehicle that Zeekr cannot sell to another buyer without significant loss in accordance with art. 6:230, paragraph f, sub-paragraph 1 of the Dutch Civil Code.

5.     The Customer shall be liable for all taxes, duties, fines or similar accrued during the period the Vehicle is in the Customer’s possession.

APPENDIX 1

Notification of Withdrawal

Consumer can use this form to withdraw from your purchase contract with Zeekr (you may also withdraw in other ways) in accordance with Zeekr’s General Terms and Conditions for Purchase of Passenger Vehicles. Fill out the form below and send it to Zeekr.

INFORMATION REGARDING THE COMPANY

ZEEKR Netherlands   B.V.

Jachthavenweg 112,     1081 KJ Amsterdam, The Netherlands.

support@zeekr.eu

INFORMATION REGARDING THE CUSTOMER