COOKIE POLICY

This Cookie Policy was last updated on 4 July 2023

This Cookie Policy applies to all Zeekr websites and mobile applications ("Zeekr Platforms"). When you visit the Zeekr Platforms and provide your consent, we and our partners use cookies and other similar tracking technologies to enhance the Zeekr Platforms functionality, performance, measure website traffic, analyse user behaviour and adjust our content and services accordingly. For further information or to consent to specific cookies and tracking technology please click on Cookies Settings at the bottom of our website or for further information visit our Privacy Policy. You may withdraw or change your consent at any time by clicking on the button “Cookies Settings” at the bottom of our website.

What are cookies?

Zeekr EU B.V. (also referred to as "Zeekr", "we" or "us"), uses cookies on the Zeekr Platforms. A cookie is a small text document, which often includes a unique identifier. Cookies are created when your browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server. Find out more about the use of cookies on www.allaboutcookies.org.

We also use other forms of technology (such as web beacons and tracking pixels and, in apps, software development kits (usually referred to as SDKs)) which serve a similar purpose to cookies and which allow us to monitor and improve our Zeekr Platforms and email communications. When we talk about cookies in this Cookie Policy, this term includes these similar technologies. If you would like more information about our privacy practices (including the use of third party products and services such as those provided by Google), please see our Privacy Policy.

What cookies do we use and what information do they collect?

We use first party and third party cookies. First party cookies come from our platform and send information only to us. Third party cookies come from third parties such as our advertising partners, advertising networks or analytics providers. Once such third party cookies are stored in the browser they can track visitors and their behavior across several websites. We use persistent cookies, which are deleted when they reach their expiry date or are deleted by the user.

How to manage your consent preferences?

You can set or amend your web browser controls to accept or refuse cookies whenever you like, but please remember if you do choose to reject cookies, your access to some of the functionality and areas of our site may be restricted.

You can change your cookie preferences or manage your consent preferences at any time by clicking on the button “Cookies Settings” at the bottom of our website.

Updates to this cookie policy

We reserve the right to update this Cookie Policy at any time in response to changes regarding cookies dropped while browsing the Zeekr Platforms.

Contact us

Zeekr EU B.V., corporate registration number 88529789, with address Jachthavenweg 112, 1081 KJ Amsterdam, the Netherlands, is responsible for the use of cookies on the website https://zeekr.eu.

If you have questions about this Cookie Policy or wish to contact us for any reason in relation to our use of cookies, please contact us at pii@zeekr.eu.

TERMS OF USE

BACKGROUND

The private company with limited liability under Dutch law Zeekr EU B.V., with corporate registration number 88529789 and with address Jachthavenweg 112, 1081 KJ Amsterdam, the Netherlands (“Zeekr”, “we”, “our” or “us”) operates the website https://zeekr.eu (“Website”).

This document contains Zeekr's terms of use for the use of the Website ("Terms of Use"). The Terms of Use apply between Zeekr and the users of the Website ("User" or "you").

When you use our Website, you must agree to the Terms of Use. We ask you to read the Terms of Use carefully before you start using the Website. If you do not accept the Terms of Use, please refrain from using the Website.

1. RULES OF CONDUCT

1.1 When you use the Website, you must not:

• (a) act in breach of these Terms of Use;

• (b) upload content that is harmful or infringes the rights of third parties;

• (c) obtain unauthorized access to servers or databases used for the operation of our Website; or

• (d) conduct so-called "screen scraping" of the content on the Website.

• (e) use any language or engage in behavior that could be considered spamming, derogatory, discriminatory, or harmful towards Zeekr, its employees, and/or partners. Zeekr may (temporarily) restrict your access to this functionality if Zeekr deems you in breach of this clause.

2. USER ACCOUNT

2.1 In order to access certain parts and features of the Website, you will have to create a user account (the “User account”) and sign in to it.

2.2 If you choose to create a User account, the e-mail and password which you choose as login credentials must not be harmful, abusive, racially or ethnically offensive, sexually explicit, defamatory, infringing any intellectual property right or invasive of personal privacy rights.

2.3 When creating your User account, you will be asked to submit certain information about yourself. Please read our privacy policy available at https://zeekr.eu/policy before you create a User account.

2.4 Your User account is personal and you are not allowed to transfer your User account to any third party or to allow a third party to use the Website through your User account. You are responsible for protecting your login credentials from access by unauthorized persons. If you have reason to believe that any third party has gained access to your User account, you must immediately inform us.

3. INTELLECTUAL PROPERTY RIGHTS

3.1 Zeekr and its licensors own all intellectual property rights to the Website and its content, including but not limited to documents, files, text, images, graphics and products found on the Website. Nothing in these Terms of Use constitutes a transfer of ownership to you regarding the intellectual property rights of the Website and/or its content.

3.2 The Website and its content are protected by copyright laws. Reverse engineering of the Website and its content is, except as permitted by law, prohibited.

4. USER GENERATED CONTENT

4.1 If you provide content to the Website, for example comments or questions, you are solely responsible for this content. Any content you provide to the Website will be treated as non-confidential and non-proprietary by us.

4.2 You expressly agree to grant Zeekr a worldwide, non-exclusive, transferable and sub-licensable right to freely use, edit or remove the content you provide to the Website, without prior notice, consent and/or compensation to you. Such use may be for any purpose whatsoever, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting whole or in part, in any medium and in any manner, now known or later developed, on this Website or otherwise. Notwithstanding this, we make no guarantee that we will use, edit or delete content contributed by you.

5. LIABILITY

5.1 Zeekr is not responsible for decisions you make based on the content on the Website. The content on the Website is of general nature and is not intended as advice or recommendations to you.

5.2 The Website and its content are provided "as is" and Zeekr makes no warranties, either express or implied, regarding the Website or its content.

5.3 To the extent permitted by law, we disclaim all liability for damage and loss relating to your use of the Website and its content, including but not limited to the inability to use the Website and its content.

5.4 Zeekr may link to external websites on the Website. We are not responsible for these websites or their content.

6. PERSONAL DATA

We process personal data about you when you use the Website. For more information about how we process your personal data, please read our privacy policy available here: https://zeekr.eu/policy.

7. CHANGES

Zeekr has the right to change the Website, its content and/or the Terms of Use without prior notice. Such changes will be effective immediately.

8. ENTIRE AGREEMENT, WAIVER, SEVERABILITY

8.1 These Terms of Use and our privacy policy, each as amended and modified from time to time, together constitute the entire agreement between you and us with respect to the use of the Website.

8.2 Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

8.3 If any part of these Terms of Use is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible so as to maintain the intent of these Terms of Use, and the other parts will remain in full force and effect.

9. CONTACT US

If you have any queries in relation to the Website, please do not hesitate to contact us at: website@zeekr.eu.

10. APPLICABLE LAW AND DISPUTES

10.1 These Terms of Use are governed by Dutch law, excluding its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply. Disputes regarding these Terms of Use will exclusively be resolved in by the competent court of Amsterdam, the Netherlands.

10.2 The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at www.ec.europa.eu/consumers/odr. Zeekr is not obligated or willing to participate in a dispute resolution procedure before a consumer arbitration board.

IMPRESSUM

Company name and address

Zeekr EU B.V.

Jachthavenweg 112, 1081 KJ Amsterdam

The Netherlands

Company registration number

Dutch Chamber of Commerce (KvK) registration number: 88529789

Statutory seat: Amsterdam

VAT identification number

NL864670795B01

Email

website@zeekr.eu

Online Dispute Resolution Platform for Consumers

https://ec.europa.eu/consumers/odr

Terms of Use

https://zeekr.eu/policy?type=terms_of_use

WARRANTY TERMS AND CONDITIONS

"

(Version 1.0)

This is an English translation version of the Warranty Terms and Conditions for purchases made in Sweden. The English translation version should be used for consultation purposes only and the Swedish local language version, which can be found here, applies: GARANTIVILLKOR.

1. INTRODUCTION AND APPLICABILITY

Zeekr Sweden AB, reg. no. 559425-7908 (hereinafter "Zeekr") issues a warranty for each new Zeekr vehicle sold, registered, and operated in Sweden. Zeekr provides a New Vehicle Limited Warranty (as defined in section 4) and additional warranties as specified in sections 5.1– 5.8 below. The New Vehicle Limited Warranty and the additional warranties stipulated by these Warranty Terms and Conditions are hereinafter referred to as the "Warranty".

The Warranty is issued to you, the buyer of a Zeekr vehicle (hereinafter "Vehicle") and thereafter applies in favour of the owner of the Vehicle at any time during the warranty period (hereinafter "Vehicle Owner").

This Warranty is the only warranty provided by Zeekr for the Vehicle, its components and related equipment. Zeekr is not bound by any other warranty obligations other than those expressly stated in this Warranty.

The Warranty is provided only for Vehicles used, maintained, and serviced in accordance with Zeekr's recommendations and instructions and provided that the Vehicle Owner complies with the terms and conditions set forth in this Warranty.

This Warranty gives you specific legal rights. These rights do not replace or affect your mandatory statutory rights under applicable law.

2. WARRANTY TRANSFERABILITY

The Warranty is in favour of and can only be claimed by the Vehicle Owner at any given time during the applicable warranty period. If the Vehicle is transferred to another owner, the Warranty will follow the transfer to the benefit of the new Vehicle Owner.

A Vehicle being transferred to a subsequent Vehicle Owner does not affect it still being within the time period and mileage specified in relation to each warranty below. Transfer of Warranty can only occur if, until the date of transfer, the Vehicle has been used, maintained, and serviced in accordance with Zeekr's recommendations and instructions and the previous and current Vehicle Owners have complied with the terms and conditions of this Warranty. This applies in particular to servicing the Vehicle according to Zeekr's recommendations and instructions.

3. PRE-DELIVERY INSPECTION

The Vehicle is inspected and conditioned according to Zeekr's high-quality standards prior to delivering the Vehicle to you, ensuring your long-term satisfaction. Any mileage covered by the Vehicle prior to the delivery date will be included in the New Vehicle Warranty mileage limit figure.

4. ZEEKR NEW VEHICLE LIMITED WARRANTY

The New Vehicle Limited Warranty covers the cost of repair or replacement of parts and components of your new Vehicle which prove to be defective in materials or workmanship.

The New Vehicle Limited Warranty is valid from the first registration date of your new Vehicle for five (5) years, or until your new Vehicle has reached a mileage of one hundred thousand (100,000) kilometres (mileage limitation applicable from the twenty-fifth (25th) month), whichever comes first ("Initial Warranty Period"), and for up to ten (10) years from the first registration date of your new Vehicle, or until your new Vehicle has reached a mileage of two hundred thousand (200,000) kilometres, whichever comes first, provided that the conditions for additional warranty period are fulfilled as set forth below ("Additional Warranty Period").

During the Initial Warranty Period, the Vehicle may be serviced at any workshop, provided that the servicing is done in accordance with standards approved by Zeekr and the recommended servicing schedule by Zeekr, using Zeekr original spare parts or parts of matching quality.

If the Vehicle Owner, subsequent to the Initial Warranty Period, performs services of its Vehicle according to Zeekr standards at a Zeekr workshop (i.e., Zeekr High Tech Service Centers or Zeekr mobile services) or Zeekr authorized workshops, the Vehicle Owner will benefit from Additional Warranty Periods of twenty-four (24) months or forty-thousand (40,000) kilometers of warranty at a time, until the Vehicle is either ten (10) years of age or two hundred thousand (200,000) kilometers, whichever comes first.

The table below shows the Zeekr recommended service schedule and the applicability of the Warranty.

Year 2 (40.000 km)

1st service

YES

YES

Year 4 (80.000 km)

2nd service

YES

YES

Year 5 (100.000 km)

Health check

YES

NO

Year 6 (120.000 km)

3rd service

YES

NO

Year 7 (140.000 km)

Health check

YES

NO

Year 8 (160.000 km)

4th service

YES

NO

Year 9 (180.000 km)

Health check

YES

NO

Year 10 (200.000 km)

5th service

YES

NO

5. ADDITIONAL WARRANTIES

5.1. Wear and tear parts warranty

The wear and tear parts warranty is valid from the first registration date of the Vehicle and expires two (2) years thereafter. The wear and tear parts covered by this warranty are to be specified by Zeekr and include, but are not limited to:

Wiper blades, fuses and relays, light bulbs, air filter, air conditioning filter, brake pads and discs, upholstery, floor mats, key fob battery and 12-volt battery.

The e-call battery has a specific five (5) year warranty or 100,000 KM warranty, whichever comes first.

The wear and tear parts warranty does not include items that require adjustment or replacement during scheduled servicing or standard maintenance operations unless the work is required as a direct result of a manufacturing defect.

5.2. Adjustment coverage

Adjustments that, in Zeekr's sole discretion, are minor changes to the original factory fittings, and alignments that are required as part of the break-in period, will be made during the adjustment coverage period. Items covered under scheduled servicing or standard maintenance operations, and items excluded in section 8 are not covered under the adjustment coverage.

The duration of the adjustment coverage is three (3) months from the first registration date of the Vehicle. The term "adjustment" refers to minor repairs not usually associated with replacement of parts and normal scheduled servicing or standard maintenance items.

5.3. Service parts warranty

The service parts warranty is valid from the date of adjustment or replacement of a service part and expires after one (1) year. The service parts warranty is valid for items that are adjusted or replaced as part of scheduled or un-scheduled servicing standard maintenance operations which fall outside the New Vehicle Limited Warranty.

5.4. Original spare parts warranty

The original spare parts warranty covers Zeekr original spare parts purchased from Zeekr or an authorized Zeekr workshop after the first registration date of your new Vehicle. The original spare parts warranty is valid from the date of purchase of the original spare part and expires one (1) year after the date of purchase. In order to exercise the right to original spare parts warranty, you must provide evidence of the original spare part purchase or installation date by means of an invoice.

If the original spare part is installed by a Zeekr workshop or an authorized Zeekr workshop within the scope of the New Vehicle Limited Warranty, the original spare part is instead covered by the New Vehicle Limited Warranty.

5.5. Original accessories warranty

The original accessories (incl. winter wheels) warranty covers Zeekr original accessories purchased from Zeekr, a Zeekr workshop or an authorized Zeekr workshop, after the first registration date of your new Vehicle, and is valid from the date of purchase of the accessory and expires two (2) years after the date of purchase.

In order to exercise the right to original accessories warranty, you must provide evidence of the accessory purchase or installation date by means of an invoice.

5.6. Paint and surface warranty

The paint and surface warranty covers faults pertaining to paintwork and/or surface rust, and is valid for four (4) years from the first registration date of your new Vehicle or until your new Vehicle has reached a mileage of eighty thousand (80,000) kilometers, whichever comes first.

5.7. Corrosion protection warranty

The corrosion protection warranty covers faults pertaining to rust perforation through any original sheet metal body panel and is valid for up to twelve (12) years from the first registration date of your new Vehicle or until your new Vehicle has reached a mileage of two hundred thousand (200,000) kilometers, whichever comes first.

5.8. High-voltage battery warranty

The high-voltage battery warranty covers items specified by Zeekr, including but not limited to:

High voltage battery pack assembly. It is especially noted that the Zeekr charging cable is considered an accessory, please see section 5.4.

The high-voltage battery warranty is valid for eight (8) years from the first registration date of your new Vehicle, or until your new Vehicle has reached a mileage of two hundred thousand (200,000) kilometers, whichever comes first.

PLEASE NOTE: High-voltage batteries are subject to natural degradation of capacity due to aging and usage. If the battery capacity is lower than 70% of its original status (according to specification) during the Warranty period, the battery will be replaced by a new, repaired, or reconditioned unit free of charge.

6. ZEEKR'S RESPONSIBILITIES

6.1. Warranty remedies

Zeekr guarantees to the Vehicle Owner, that any remedy (repairs or replacements) necessary to correct faults/defects in material or workmanship under the Warranty as described in both section 4 and section 5.1 – 5.8, will be carried out free of charge by a Zeekr workshop or Zeekr authorized workshop. The method of repairing or replacing is to be determined by the Zeekr workshop or Zeekr authorized workshop. Parts or components, usage and events that are excluded from the Warranty are listed under Section 8.

Analysis and evaluation of the circumstances, symptoms and conditions under a warranty claim will be made by Zeekr. Only defects deemed by Zeekr to be covered by the Warranty will be remedied, within a reasonable time period during normal business hours. Original spare parts and accessories will be repaired or replaced by a Zeekr workshop or an authorized Zeekr workshop only, using new or remanufactured original spare parts and accessories at Zeekr's discretion. Original spare parts and accessories meet the same design and quality standards as those components originally installed in your Vehicle. All replaced parts or accessories will be retained by Zeekr and will not be returned to you.

6.2. Production changes

Zeekr reserves the right to make changes or additions to vehicles manufactured and sold by Zeekr at any time without incurring any obligation to make the same or similar changes to vehicles previously manufactured or sold by Zeekr.

7. YOUR RESPONSIBILITIES

7.1. Taking delivery of your new Vehicle

Any defect or damage to the interior or exterior conditions of the Vehicle, e.g., to the paintwork or sheet metal, or other defects or damages that affect the appearance of the Vehicle, that may occur prior to delivery is usually detected and corrected during the inspection process at the assembly plant and the pre-delivery inspection. If you find any of these concerns when you receive your Vehicle, you must notify Zeekr without delay.

7.2. Using your Vehicle

Use, maintain, and care for your Vehicle properly as recommended by Zeekr. More information on how to keep your Vehicle in good condition can be found in the digital Owner's Manual.

7.3. Servicing your Vehicle

Your Vehicle must be serviced periodically in accordance with Zeekr's approved standards and recommended servicing schedule in order to remain fully covered by the Warranty. Any damage to or defect in the Vehicle caused by poor quality servicing or faulty servicing will not be remedied under the Warranty. The Vehicle Owner shall keep adequate records of service to enable a Zeekr workshop or Zeekr authorized workshops to confirm that the Vehicle has been appropriately serviced. If the Vehicle Owner does not keep such records, the Vehicle may not be covered by the Warranty.

Zeekr recommends periodic services shall be performed by a Zeekr workshop or a Zeekr authorized workshop at your expense. Zeekr workshops and authorized Zeekr workshops are updated regularly on each Zeekr model and are equipped and trained to provide quality service to your Zeekr Vehicle.

7.4. Paint, surface, and corrosion

In order to maintain the validity of the paint and surface warranty and the corrosion protection warranty, you must do the following:

- Read the maintenance instructions provided. More information on how to keep your Vehicle in good condition can be found in the Owner's Manual.

- Make sure that the bi-annual paint inspection is carried out and is properly documented by Zeekr.

- Wash your Vehicle regularly and in accordance with Zeekr recommendations as laid down in the Owner's Manual.

- Remove salt, sand, ice melting agents, road and oil tar, tree sap, bird droppings, and other potentially harmful materials immediately when found on the Vehicle.

- Promptly repair any damage to the surface finish of the Vehicle at your own expense.

7.5. Claiming Warranty

The Vehicle Owner can claim a warranty by making a request directly to a Zeekr workshop or Zeekr authorised workshop. Any Warranty remedy shall be granted and carried out in accordance with section 6.1 and this Warranty.

8. EXEMPTIONS FROM THE WARRANTY

The following exemptions are made from the Warranty:

8.1The Vehicle's tires are covered by the tire manufacturer's warranty and not the New Vehicle Limited Warranty. This is the case even when originally installed on a new Zeekr Vehicle. The Vehicle Owner shall turn to tire manufacturer for more information on the tire manufacturer's warranty.

8.2 If a Vehicle is modified in any way from the original manufacturer's specification, substantially reassembled or repaired with parts obtained from another vehicle.

8.3 Any mechanical failure which is covered by any other company.

8.4 Any non-Zeekr genuine/original parts, spare parts, accessories, or equipment.

8.5 Any genuine/original Zeekr parts and labour costs incurred in connection with servicing your Vehicle outside the Warranty, such as, but not limited to, wheel balancing and alignment, headlight aiming, brake pads and discs, filters, wiper blades, fluids or lubricants.

8.6 Additional losses that may be caused by a defective or damaged part. For example, this New Vehicle Limited Warranty does not cover any loss of earnings, loss of time, car rental, accommodation, food, inconvenience, the use of another vehicle, or any other incidental or consequential damages you may suffer while your Vehicle is being repaired.

8.7 Injury, loss, damage, cost, or failure caused by, arising from, or in connection with, but not limited to, the following:

- Misuse, accident, theft, arson, or intentional damage
- Corrosion, industrial fallout, acid or alkali contamination, stone chipping, chemical fall-out, tree sap, bird droppings, salt, hail, frost, snow-affected roads, water submersion, water immersion, flooding, embedding in mud or sand, windstorm, lightning, or other environmental conditions
- Lack of proper servicing as recommended by Zeekr
- Failure to have the Vehicle repaired at the earliest opportunity after a defect has become apparent
- Use of non-genuine/original parts, accessories, or equipment
- Use of improper fluids, or lubricants
- Failure to respond to a Zeekr recall
- Not maintaining your Vehicle in a safe and roadworthy condition
- Alterations or the use of experimental equipment

8.8 Normal deterioration of trim, paint, or other cosmetic items.

8.9 Any Vehicle on which the odometer has been altered, tampered with, disconnected, or replaced, where the mileage of the covered Vehicle cannot be verified/determined.

8.10 Any Vehicle that has been severely damaged or declared to be a total loss by an insurer.

8.11 Any Vehicle that has been used for commercial purposes, such as but not limited to professional instruction, taxi, emergency vehicles, competition or off-road use, motor rally, speed or duration tests, or any practice for these events. Your Vehicle may not be modified outside the manufacturer's specification.

8.12 Glass breakage, unless it occurs due to defects in material or workmanship.

8.13 Any damage caused by the following:

- Improper repair
- Intentional damage or injury
- Wilful exposure to danger
- Loss or damage to loose items in your Vehicle
- Theft of your Vehicle
- Participating in a criminal act
- Any type of accident
- Being under the influence of drugs (unless medically supervised) or alcohol
- Misuse or neglect
- Any unlawful act of omission
- Acts of war (including, but not limited to military explosions) or Acts of God (including, but not limited to, hail, floods, windstorms, fire, lightning, volcanoes, or earthquakes)
- Nuclear explosion
- Sonic boom
- Radioactivity
- Lack of (or incorrect specification of) oil, lubricants, anti-freeze, hydraulic fluids, or additives
- Foreign matter entering the cooling, air-conditioning, or lubrication systems
- Use or degradation of oil, lubricants, hydraulic fluids or additives that are not recommended by Zeekr

8.14 Defects or failures resulting from incorrect analysis or repair carried out by a non-Zeekr authorized workshop.

8.15 Damages or failure resulting from continued operation of the Vehicle after a malfunction indicator lamp (such as for overheating or loss of oil pressure) lights or other indication of a mechanical operational problem becomes apparent.

8.16 Damage to the interior which is a result of normal wear and tear, misuse, abuse, or negligence. This applies to soft trim, upholstery, and seating areas.

9. CONTINENTAL USE

The warranty coverage applies to Sweden and is extended to continental Europe* for a maximum period of sixty (60) days per year on the condition that:

- You contact Zeekr before any work is carried out.

- Zeekr will carry out warranty repairs in countries where Zeekr authorized workshops are present or in workshops temporarily appointed by Zeekr, or offer roadside assistance where adequate warranty repair services are not available.

- Zeekr will only pay the equivalent rates and charges which apply at the date of the failure and only if the failure is covered under the conditions of the New Vehicle Limited Warranty.

- Zeekr will not cover any expenses, consequential loss, indirect loss, economic loss, loss of revenue or special loss that may arise from any defect of a Vehicle.

* Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus (limited to the Greek territory of the island), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Moldova, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Rep. of San Marino, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Vatican City; Turkey (but only Istanbul and west of the Bosphorus), United Kingdom.

For Islands in markets like Croatia, Greece, France and Italy, warranty cover is only available where Zeekr has arrangements in place for warranty work to be carried out.

The outermost regions of Europe (Azores, Balearic Islands, Canary Islands, Ceuta, French Guiana, Guadeloupe, Martinique, Madeira, Mayotte, Melilla, Reunion Island, Saint Martin and the Caribbean part of the Kingdom of Netherlands) are excluded from coverage, even if accessible by ferry.

10. CAR DAMAGE WARRANTY/VAGNSKADEGARANTI

If registered in Sweden, your new Vehicle is covered by a Car Damage Warranty for three (3) years from the first registration date of the Vehicle. The Car Damage Warranty applies if the Vehicle is damaged as a direct result of an external accident as specified in the applicable terms and conditions of the Car Damage Warranty, and applies if the accident occurs in Sweden or other countries that are part of the Green Card Driving System. The Vehicle Owner will have to pay an excess fee.

ASSIST TERMS AND CONDITIONS

(Version 1.0)

This is an English translation version of the terms and conditions for purchases made in Sweden. The English translation version should be used for consultation purposes only and the Swedish local language version, which can be found here, applies: VILLKOR FÖR ZEEKR ASSIST

These terms and conditions apply between a customer of a Zeekr vehicle ("Customer") and ZeekrSweden AB, reg.no. 559425-7908 ("Zeekr"), ("Zeekr Assist Terms and Conditions").

1. DEFINITIONS

• "Breakdown" means the event of a breakdown of the Vehicle and if the Vehicle is otherwise immobilized or cannot be driven due to safety reasons.

• "Vehicle" means the Customer's Zeekr vehicle.

• "Zeekr Assist" or "Service(s)" means assistance provided by the Zeekr Assist Partner as specified in these Zeekr Assist Terms and Conditions.

• "Zeekr Assist Partner" means a third party authorized by Zeekr carrying out the Service.

2. PROVISION OF THE SERVICE

2.1 Zeekr Assist shall be provided in accordance with these Zeekr Assist Terms and Conditions at Zeekr's full discretion.

2.2 The Zeekr Assist shall be provided to the Customer in the event of a Breakdown, including but not limited to the following situations:

1.Unexpected mechanical or electrical breakdown

2. Flat battery

3. Locked out of the Vehicle

4. Lost or broken Vehicle keys

5. Punctured tire(s)

6. Road traffic accident in which the Vehicle is immobilized or too damaged to drive safely

7. Theft, attempted theft, or vandalism where the Vehicle is immobilized

8. Fire

9. Defects on safety-related components, such as airbags, seat belts, brake systems, windscreen wipers, exterior lights and direction indicators lights

10. Loss of safety function resulting from over-the-air software updates or connectivity issues

2.3 Zeekr Assist will be provided 24 hours a day, every day of the year and the Zeekr Assist Partner seeks to provide the Services as soon as possible after being contacted by the Customer.

2.4 Zeekr Assist is provided free of charge for the Customer, subject to the limitations set out below.

3. SCOPE OF SERVICES

3.1 The Zeekr Assist Partner will provide the repair and support deemed necessary and suitable by the Zeekr Assist Partner, seeking to enable the Customer to continue driving the Vehicle as soon as possible. If the repair and/or support necessary takes more than 4 (four) hours, or if the Zeekr Assist Partner deems that the Vehicle cannot be repaired on the same day, the Customer will be offered one or more of the following options:

1.Transportation home

2. Transportation to the Customer's destination

3. A room in a local hotel

4. A replacement vehicle

3.2 The Services may include the following repair and support under the conditions set forth below:

3.2.1 Roadside repair

Whenever suitable, the Zeekr Assist Partner will provide support on the roadside to get your Vehicle moving again. If it is not possible to repair on the spot, the Vehicle will be towed to nearest Zeekr High Tech Service Centre or Zeekr authorized workshop.

3.2.2 Flat battery

In case of discharged battery, mobile charging is offered if available, or the Vehicle is towed to the nearest charging station or to nearest Zeekr High Tech Service Centre or Zeekr authorized workshop. In case of high voltage battery charging, Zeekr Assist will not cover costs for the charging, neither on the spot nor at the charging station, nor workshop.

In the event of problems starting due to discharged 12 V battery, the Zeekr Assist Partner will offer the use of jump leads for starting.

3.2.3 Towing

If not possible to repair the Vehicle at the roadside within a reasonable time, it will be towed to the nearest Zeekr High Tech Service Centre or Zeekr authorized workshop.

3.2.4 Taxi

If the Vehicle cannot be repaired within four (4) hours or on the same day, Zeekr Assist covers taxi for you and your accompanying passengers to the amount equivalent to 150 Euro (incl. VAT), in case of immobilization less than 80 kilometers from home.

This alternative cannot be combined with other benefits stated in 3.2.5, 3.2.6 or 3.2.7, with the exception of, when necessary, taxi for collecting and returning a replacement vehicle and taxi for one journey to the nearest train-boat-ferry station/airport/hotel.

3.2.5 Hotel

If the Vehicle cannot be repaired within four (4) hours or on the same day, Zeekr Assist covers hotel accommodation for you and your accompanying passengers for duration of repair max four nights not exceeding an amount equivalent to 150 Euro (incl. VAT) per night per person, in case of immobilization more than 80 kilometers from home. If the Vehicle immobilization is a consequence of accident, theft, attempted theft, vandalism or fire, Zeekr Assist covers hotel accommodation for one (1) night.

This alternative cannot be combined with other benefits stated in 3.2.4, 3.2.6 or 3.2.7.

3.2.6 Rental vehicle

If the Vehicle cannot be repaired within four (4) hours or on the same day, Zeekr Assist covers rental vehicle with standard equipment, equivalent to your own Vehicle in terms of size. Rental vehicle is available during duration of repair max four (4) working days. If the Vehicle immobilization is a consequence of accident, theft, attempted theft, vandalism or fire, the rental vehicle will be provided max one (1) working day. Other costs such as fuel etc. are not covered by Zeekr Assist. The Zeekr Assist Partner cannot be held liable in the event that the Zeekr Assist Partner is not able to provide a vehicle of equivalent size, or if local circumstances mean that a rental vehicle is not available.

This alternative cannot be combined with other benefits stated in 3.2.4, 3.2.5 and 3.2.7.

3.2.7 Transport to home or the Customer's destination

If the Vehicle cannot be repaired within four (4) hours or on the same day, Zeekr Assist covers train ticket (economy class) or air ticket (economy class) if travel exceeds six (6) hours to return home or continue journey, for you and your accompanying passengers to the amount equivalent to 550 Euro (incl. VAT) per person, in case of immobilization more than 80 kilometers from home. If the Vehicle immobilization is a consequence of accident, theft, attempted theft, vandalism or fire, Zeekr Assist covers only train tickets.

This alternative cannot be combined with other benefits stated in 3.2.4, 3.2.5 and 3.2.6.

3.2.8 Transport for collection of repaired Vehicle

Zeekr Assist covers taxi for one person to collect the repaired Vehicle if the Zeekr High Tech Service Centre or Zeekr authorized workshop where the Vehicle is undergoing repair is located less than 80 kilometers from your locality, and train ticket (economy class), or boat/ferry ticket (economy class) if the distance is more than 80 kilometers. If the train/boat/ferry journey is longer than six hours, air travel (economy class) is offered as an alternative. If the Vehicle immobilization is a consequence of accident, theft, attempted theft, vandalism or fire, Zeekr Assist covers only train tickets if the distance is more than 80 kilometers.

3.2.9 Repatriation from abroad

If the Vehicle cannot be repaired by the workshop abroad within an agreed time schedule, the cost of transporting the Vehicle and the contents by road transport or by train from the workshop abroad to a Zeekr High Tech Service Centre or Zeekr authorized workshop in your home country will be covered.

3.2.10 Commercial vehicles

Taxis, rental vehicles, police vehicles, ambulances and vehicles used by driving schools are only entitled to roadside repair, towing and off-road recovery.

3.3 Zeekr Assist does not apply for:

1.Vehicles involved in motor racing, rallies, speed or duration tests, practice run, or operated outside official roads.

2. Assistance required as result of wars, riots, uprising, mass political demonstrations, pillage, use for military purposes or acts of terrorism, earthquake damage, freak weather conditions, atmospheric phenomena, nuclear transformation phenomena or radiation caused by artificial acceleration of atomic particles.

3. Breakdown caused by deliberate damage or vandalism by the owner or participation in a criminal act or offence.

4. Any damage as result of intervention of the authorities of the country where the assistance is provided or damage caused by unforeseen circumstances.

5. Any damage resulting of the use of the Vehicle against the recommendations of the owner manual.

6. Any consequential cost and/or damage to property as result of a Breakdown.

7. Vehicles kept in a non-roadworthy condition or not serviced by a Zeekr High Tech Service Centre or Zeekr approved workshop in accordance with the manufacturer's recommendations.

8. Emergency vehicles.

9. Any cost that would have been payable if the breakdown had not occurred, e.g. food, accommodation, taxi fares, and petrol or toll charges.

10. Any service not previously authorized by Zeekr and/or the Zeekr Assist Partner.

11. Vehicles sold by unauthorized dealerships and any new vehicles sold in countries other than the covered countries are excluded from the Services, no matter where they are registered.

12. Vehicles driven to the Zeekr approved service points are not entitled to the Services. Exception applies for safety related components.

13. Services linked to deaths or to be hospitalized through illness or injury while travelling with or without the Vehicle.

14. Repair and spare part costs and charging costs.

15. Legal assistance and expenses.

3.4 Zeekr Assist will be provided regardless of where the Breakdown has occurred, for example on the road, at home or at work.

3.5 All occupants being in the Vehicle during the Breakdown (driver and the maximum passengers allowed in the entitled Vehicle) are covered by the Service. Caravans or trailers (within the permissible Vehicle and local legal limit) towed by the Vehicle are also covered. Horses or other livestock are not covered by the Service, but, if possible, the horse or livestock will be transported to a safe place.

3.6 Zeekr Assist will be provided in the following countries:

Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus (limited to the Greek territory of the island), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Moldova, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Rep. of San Marino, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Vatican City; Turkey (but only Istanbul and west of the Bosphorus), United Kingdom.

Islands in markets like Croatia, Greece, France and Italy are covered if accessible via ferry.

The outermost regions and Overseas Countries and Territories of Europe (such as Azores, Balearic Islands, Canary Islands, French Guiana, Guadeloupe, Martinique, Madeira, Mayotte, Reunion Island, Saint Martin and the Caribbean part of the Kingdom of the Netherlands) are excluded from Zeekr Assist, even if accessible by ferry. Also excluded are Ceuta and Melilla.

4. CUSTOMER'S OBLIGATIONS AND LIABILITIES

4.1 The Customer shall contact the Zeekr Assist Partner by calling the phone number available on Zeekr website, through the Zeekr app, or in accordance with any instructions from Zeekr as soon as possible and no later than 24 hours from the Breakdown to be provided with the Service.

4.2 The Customer shall not contact any third-party rescue service without previous authorization from Zeekr and/or the Zeekr Assist Partner. Zeekr Assist will not cover the costs for the use of any unauthorized third-party rescue services.

4.3 The Customer shall in case of Breakdown take all safety measures as instructed and recommended by Zeekr and/or the Zeekr Assist Partner, including to:

1.Park the Vehicle safely.

2. Turn on the hazard warning lights.

3. Put on a high visibility vest (required by law in some countries).

4. Place the warning triangle at the recommended distance.

5. Help your passengers to a safe place and stay there while waiting for assistance.

4.4 The Customer shall take any reasonable efforts to mitigate any damages to the Vehicle, persons and other items in connection to the Breakdown.

4.5 The Customer shall follow all applicable local rules and regulations regarding which safety accessories to carry in a Vehicle and what to do in an emergency.

5. DEFECTS AND CLAIMS

5.1 Zeekr is not responsible for the performance of the Service and not liable for any faults pertaining to the performance of the Service.

5.2 The Customer shall notify the Zeekr Assist Partner of any defects in the Service as soon as possible. The Zeekr Assist Partner shall have no liability for any defect of which the Customer fails to timely notify the Zeekr Assist Partner.

6. TERM AND TERMINATION

6.1 These Zeekr Assist Terms and Conditions shall enter into force upon the date of first registration of the Customer's Vehicle and remain in force for 3 (three) years.

6.2 If the Customer withdraws from the Vehicle sales agreement, or the Vehicle sales agreement is otherwise terminated, these Zeekr Assist Terms and Conditions shall terminate with immediate effect upon such termination.

7. FORCE MAJEURE

The parties shall be discharged from any liability to compensate the other party for any loss, damage or costs arising under these Zeekr Assist Terms and Conditions due to an event beyond the Party's reasonable control and where the event can reasonably be considered unavoidable. Such event shall for example, but not limited to, be such as war or warlike acts, restrictions by public authorities, fire, strike, blockade, prohibition, defects or other similar events.

8. GOVERNING LAW AND DISPUTES

These Zeekr Assist Terms and Conditions shall be governed by Swedish law, without regard to its conflict of law provisions. Any dispute, controversy or claim arising out of or in connection with the Service and/or these Zeekr Assist Terms and Conditions, or the breach, termination or invalidity thereof, shall, if unable to be solved between the parties, at first instance be settled by the District Court of Gothenburg. If the Customer is a consumer, the Customer may also turn to the municipal consumer advice service, their motor organisation or the National Board for Consumer Complaints (ARN).

ZEEKR

Consumer’s Right to withdraw from the Purchase Agreement

1.    In accordance with the provisions of the Act on Distance Contracts and Off-Premises Contracts (Swe: Lag om distansavtal och avtal utanför affärslokaler (2005:59)), Customers purchasing as a Consumer shall have a right to withdraw from the Purchase Agreement by giving a clear notification of the withdrawal to Zeekr within fourteen (14) days from Delivery. The Customer may use the notification template as set out in Appendix 1. Zeekr shall without delay confirm the receipt of the notification.

2.     In case of withdrawal from the Purchase Agreement, the Customer shall return the Vehicle in the condition it was in at the time of Delivery (including all accessories and extras included in the purchase of the Vehicle) free from any liens or encumbrances. The Customer shall within fourteen (14) days after giving notice of withdrawal, return the Vehicle to Zeekr at his/her own expense. The estimated cost for returning the Vehicle is dependent on the distance between the location of Delivery and the Customer.

3.     If the Customer withdraws from the Purchase Agreement in accordance with section 1 – 2, Zeekr shall be entitled to compensation for any loss of value in the Vehicle only to the extent that such loss is a result of the Customer handling the Vehicle to a greater extent than what is necessary to be able to determine the Vehicle’s characteristics and/or functioning. If the Vehicle has been driven more than 500 kilometres, between the date of Delivery and the return of the Vehicle after withdrawal, it shall at all times count as handling the Vehicle to a greater extent than necessary. Compensation in accordance with this section 3 may be paid by set-off of the purchase price re-payment by Zeekr.

4.     Zeekr’s repayment of the purchase price including any set-off, if applicable, shall be made without undue delay, however such repayment is conditional on the Customer having returned the Vehicle (including all accessories and extras included in the purchase of the Vehicle) in a complete and undamaged condition, and that the ownership title has been transferred back to Zeekr. The Customer shall have no right to withdraw from the Purchase Agreement if the purchase relates to a custom-ordered Vehicle that Zeekr cannot sell to another buyer without significant loss.

5.     The Customer shall be liable for all taxes, duties, fines or similar accrued during the period the Vehicle is in the Customer’s possession.

APPENDIX 1

Notification of Withdrawal

Consumer can use this form to withdraw from your purchase contract with Zeekr (you may also withdraw in other ways) in accordance with Zeekr’s General Terms and Conditions for Purchase of Passenger Vehicles. Fill out the form below and send it to Zeekr.

INFORMATION REGARDING THE COMPANY

Zeekr Sweden AB

Pumpgatan 1, 417 55   Gothenburg, Sweden.

support@zeekr.eu

INFORMATION REGARDING THE CUSTOMER