Europe/English
Data Act
Connected vehicles collect a vast amount of data, both personal and technical, generated during their use. Ensuring the highest standards of data protection and responsible handling of customer data is of utmost importance to us. In this context, the legal requirements for handling our customers data, including technical data generated by the use of a Zeekr connected vehicle, are always taken into account. The below information applies to all Zeekr vehicles placed on the EU market as all our vehicles are connected cars equipped with Zeekr Connected Services. These services include a Standard Connected Package with features like a mobile app for remote monitoring and over-the-air software updates, making every journey more convenient, innovative, and rewarding.
What is the Data Act
The Data Act (EU Regulation 2023/2854) is designed to give the EU users of connected products and related services, and in specific circumstances third parties in the EU, access to the data generated by connected products such as connected vehicles. In the context of connected vehicles, Data Act facilitates access to product data generated by the use of a connected vehicle not only for its drivers, but also for third-party repairers and maintenance providers, and other parties authorised by the user of a connected vehicle. Connected vehicle owners can decide who has access to data generated by their use of such products, and the option to request that the data holder make available their data to third parties.
The data holder of the data collected by Zeekr cars is Zeekr EU B.V. with its registered address at Jachthavenweg 112, 1081 KJ Amsterdam, the Netherlands.
Below you will find an overview of the type, format and estimated volume of product of product data that can be generated by Zeekr vehicles.
A Zeekr connected vehicle can generate the various types of data, depending on vehicle’s settings, optional equipment, and the status of mobile network coverage. The following categorization gives an overview of the type, format and estimated volume of product of product data which Zeekr vehicles can generate:
• ECU Signal Data: it comprises the signals sourced from various ECUs and sensors across the vehicle. These signals offer detailed insights into the vehicle’s operational state, performance metrics (mileage, speed, etc.), environmental conditions, and interactions with external systems.
• Remote Vehicle Status (RVS) Data: it refers to the set of information about vehicle's current condition and state that can be accessed remotely. It describes the condition of the vehicle and its components when they are used (usage data), including geolocation, mileage, power consumption, status of lights, safety and alerts, etc.
• OTA SW Upgrade Data: it refers to the information and processes related to remotely delivering, installing, and managing software updates for a vehicle’s electronic control units (ECUs), infotainment system, or other onboard software.
• Vehicle Read-Out (DRO) Data: it refers to the information that is retrieved directly from the vehicle’s internal systems via onboard diagnostic interfaces.
• Remote Vehicle Diagnostic Data: the information collected from a vehicle’s onboard systems (via telematics) to monitor, analyse, and diagnose the health and performance of the vehicle without physically connecting to it.
The product data described above is available in the following formats:
• VSW (Format for the data stored on the vehicle).
• VSW, Json and XML (Format for data stored on the remote server).
Estimated volume of data generated by a Zeekr vehicle:
Depending on usage (based on the selected use cases), between 1 – 1,5 GB per month. The volume of data can vary depending on individual vehicle features, parameters, and services used.
All Zeekr vehicles are capable of generating product data continuously and in near real-time.
• The data generated in the vehicle is not fully transmitted and stored on the server. In this regard, only the necessary volume of data is transmitted to our EU remote servers, for example for the provision of specific digital services.
• The data transmission from the vehicle to our servers may be affected by the mobile network (ex. irregularities in mobile coverage might affect the real-time data transmission).
• The period of data storage on our EU Cloud depends on the type of the data, and on the service. It can range from a minimum of 3 months to the lifetime of the connected vehicle plus two years.
How can I access, retrieve or erase the product data regulated under Data Act?
Our users can access, retrieve and, where relevant, erase certain data by contacting us through our online contact form: Contact specifying the categories of data to be provided, and the needed details to be able to proceed with the request.
The customer can delete all data stored on the vehicle, directly from the vehicle by accessing the Factory Reset option from the vehicle menu. To delete the product data stored on our remote servers, please contact us via our online contact Contact specifying the categories of data to be provided, and the needed details to be able to proceed with the request.