ZEEKR Roadside Assistance

change site

ZEEKR Assist

In the event of unexpected breakdowns ZEEKR Assist provides support on-site to get you back on the road again. If unable to fix the problem on-site we will arrange towing to a ZEEKR Hi-Tech Service Center or an approved service partner, and if needed help you with alternative transport or hotel accommodation.

ZEEKR Assist is available 24 hours a day, every day of the year, in most European countries.

Every new ZEEKR car comes with 3 years roadside assistance, starting from the vehicle registration date​.

Request ZEEKR Assist

To request ZEEKR Assist call the number for the country your car is registered in, or use the ZEEKR app on your phone.

For cars registered in Sweden: +46 (0) 200 87 33 00

For cars registered in Netherlands: +31 (0) 800 1226

When contacting ZEEKR Assist have the following information at hand:

  • VIN (found on the lower left part of the front windshield)
  • License plate number
  • Location of the car
  • Model and color of the car
  • Your name, address, phone number
  • Description of the problem

Always contact ZEEKR Assist immediately (within 24 hours) when you need help at the roadside. Do not contact any third-party rescue service without previous authorization from ZEEKR. ZEEKR will not cover the costs for the use of any unauthorized rescue services.

Services Included

Assistance Always Available

ZEEKR Assist is available around the clock, 365 days a year, in most European countries.

When buying a new ZEEKR car, ZEEKR Assist is included for 3 years, starting form the vehicle registration date.

All ZEEKR vehicles passengers (driver and the maximum passengers allowed) are covered by ZEEKR Assist. Caravans or trailers are also covered. Horses or other livestock are not covered but, if possible, the horse or livestock will be transported to a safe place.

Support in Case of Unexpected Breakdowns

ZEEKR Assist is provided in the event of unexpected mechanical or electrical breakdown, or when the car cannot be driven due to safety reasons.

Flat battery, problems with the key and punctured tire are also covered by ZEEKR Assist.

ZEEKR Assist is also valid in the event of theft, vandalism, fire or traffic accident in which the car is immobilized or too damaged to drive safely.

Repair On-Site or Towing

ZEEKR Assist covers you at home or work as well as on the road. That is, you do not need to have broken down during a journey for you to be recovered. ZEEKR Assist will provide support on-site, and if unable to repair the car we will arrange towing to a ZEEKR Hi-Tech Service Center or an approved service partner.

Continue your Journey

If the repairs take more than four hours, or the car cannot be repaired on the same day, you will be offered transport home or to your destination, hotel or a replacement vehicle.

Terms & Conditions apply for each country. To see more details please go to your country site.

Stay tuned for more information about ZEEKR.
Enter a valid or alternate email address.
Enter a valid or alternate email address.

By entering your email adress, you agree to receive our electronic newsletters in accordance to our Privacy Policy, which you can unsubscribe at anytime.

Confirm your sign-up

We are thrilled to have you on board for ZEEKR updates! Just one more step to go! To make sure we have the right email address and your permission to contact you, we need you to confirm, your sign-up by clicking the link in the email we just sent you. Once you have done that, you'll be all set to receive our latest updates.

© 2024 ZEEKR and/or its affiliates. All rights reserved.

Disclaimer: The availability of vehicle models, options, specifications and colours may vary from market to market and ZEEKR reserves the right to make changes without notice. Vehicles may be shown with optional equipment that is not available in all markets. Images and videos are for illustrative purposes only. This website is governed by ZEEKR’s Terms of use.